1.1 Telephone_Connecting Michelle: Hello, you’ve reached the marketing department. How can I help? Male: Yes, can I speak to Rosalind Wilson, please? Michelle: Who’s calling, please? Male: It’s Richard Davies here. Michelle: Certainly. Please hold and I’ll put you through. Male: Thank you. Michelle: Hello, marketing. How can I help? Male: Could I speak to Jason Roberts, please? Michelle: Certainly. Who shall I say is calling? Male: My name’s Mike Andrews. Michelle: Just a second - I’ll see if he’s in. Hello, Jason, I’ve got Mike Andrews on the phone for you … Okay - I’ll put him through. Hang on a moment, I’m just putting you through.