1.5 Telephone_Flights Dolores: Hello! Dolores speaking… Tim: Ah yes, hello. I’d like to enquire about flights to Hong Kong from Kennedy Airport in New York, please. I’m off to a conference at the end of the month - Thursday 22nd until Tuesday 27th. Could you tell me about the flight availability and prices? Dolores: Certainly. Do you want to go economy, business or first class? Tim: Well, I’d like to go first class, but unfortunately I’ll have to go economy - company rules, you see. Dolores: Yes, sure, I understand. How many of you will be travelling? Tim: Ah, it’s just me. Dolores: Okay, so that’s one seat … economy … New York - Kennedy to Hong Kong Airport. Tim: And how much will that be? Dolores Let me see … to qualify for the discount rate, you need to stay over a Saturday, which you are doing … Yes, that’ll be $830. Tim: Right, and does that include airport tax? Dolores: No, tax is another $70 on top of that. Tim: Okay. Can I book that, then? Dolores: Certainly. Dolores: Can I help you with anything else? Tim: Yes, I’d like to book a hotel room too, for the full five nights. Could you check if the Regency Hotel has any rooms free? Dolores: Yes, they do. Tim: And is there a discount rate for conference delegates? Dolores: Yes, there is. I think it’s 10% but I can check that for you. Tim: Okay, do you mind if I book it provisionally for now and I’ll call you back later to confirm? I just need to check one or two details. Dolores: That’s fine, sir. Can I help you with anything else? Tim: No, that’s all for now. As I said, I’ll call you back.