English Listening - Hello, Fosters | Текст песни

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• English Listening
• Hello, Fosters

Situation: Karen calls Fosters Ltd to speak to Barry but he is talking to someone else on another line and the answer machines are broken so she can’t leave a voice message.
Style: Professional and quite formal

- Hello, Fosters ………………….(Fosters Ltd).
- Hello, I’m calling ……. ………… to Barry Craven in Graphics.
- One moment please, I’ll just put you ……………………….. . I’m afraid his ……… is busy. Would you like to ……….. ?
- No thanks, I would ……………… not to as I’m a bit pushed for ……………. at the moment. Could you put me through to his ……………………………. machine, please?
- I’m afraid it’s not working right now. We’ve just had the ………………………………………. refurbished and we’re having a few …………………………… problems with the new telephone set-up.
- OK, in that case could you please put me through to someone else in his …………………… ?

Functions:
1. Opening a telephone call: Hello, I’m calling to speak to Barry Craven in Graphics. (note: please copy the tone and emphasis carefully here.)
2. Dealing with a business telephone call: One moment please, I’ll just put you through. (note: please copy the tone and emphasis carefully here.)
3. Requesting a telephone connection: Could you please put me through to someone else in his department? (note: please copy the tone and emphasis carefully here.)
4. Introducing unwelcome information : I’m afraid it’s not working right now. (note: please copy the tone and emphasis carefully here.)
5. Responding to a negative reply with a different request: OK, in that case could you please put me through to someone else in his department? (note: please copy the tone and emphasis carefully here.)

Notes:
1. I’m calling to speak to… = I would like to speak to…
2. in Graphics = in the Graphics department
3. I’ll just put you through (phrasal verb) = I will connect you now
4. I’m afraid his line’s busy. = I am sorry but his telephone is engaged on another call (more formal)
5. Would you like to hold? = Would you like to wait on the telephone? (note: we never actually say it like this!)
6. I’m afraid (more professional) = I’m sorry, but
7. right now = at this moment
8. We’ve just had the department refurbished = We recently got someone to refurbish the department
9. refurbished = modernised and redecorated
10. teething problems (idiom) = start-up (phrasal noun) problems / problems that arise when something is very new. (note: the origin of this idiom is that babies having teething problems when their first teeth appear and cause them pain. When a baby’s first teeth are appearing, the baby is teething. Note that in the pronunciation of ‘teething’, the /th/ sound in the middle is soft (ð), as in ‘the’, but in the noun ‘teeth’, the /th/ sound is hard (θ), as in ‘think’.)
11. the new telephone set-up (phrasal noun) = the new telephone system
12. in that case = taking into account what you have just told me / in view of the information that I have just been given (much more formal)
13. put me through to (phrasal verb) = connect me to
14. someone else = another person


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