Script: H: - Harry, I: - Ingrid H: All right, Ingrid. 1 think we agree on what we need Now let's get down to the nitty-gritty - how soon can you deliver, and how much is it going to cost? I: OK, look. I'm going to write down a figure per month here, just so it's clear, then you can tell me what you think. There, how do you feel about that? H: Wow, as much as that! Is there any way we could bring it down a little? I: Well, that figure is based on what you say you need, Harry. I might possibly be able to bring it down a little, but only if we had a three-year contract H: Well, I'd be reluctant to agree to a three-year contract unless you could guarantee a maximum down time or 24 hours per month. Could you do that? I: Let me reassure you on that point, Harry. Our sites and servers are very, very stable, and average down time is less than 24 hours per year - and so we are happy to guarantee less than 24 hours per month, as long as you choose our platinum service level - but of course, it's more expensive. H: Well, I don't really want to increase the budget. Hm. What about lead time? Can you have the site up and running by next month? I: Not unless we hire another developer. I suppose we could do it providing you paid a year's fees in advance. H: Hm. I: Normally, development time is around three months. H: Look, let's split the difference I can pay six months in advance on condition that you have the site online in two months. And if you can bring the monthly fee down to 5% and include the platinum service, I'll agree to the three-year contract. I: You're a tough negotiator, Harry. But, OK, I think we can agree to that H: It’s a deal. Oh, but wait a minute, what about penalties - you know, if you can't deliver for any reason, or if the site is offline for more than 48 hours, for example? 1: Oh, you don't have to worry about that, Harry. It never happens. In fact, nobody in the industry has penalty clauses these days. Now, I just happen to have a bottle of champagne and we can celebrate your new e-business!