Unit 11 Quality control 11.1 - What could be more important than quality? | Текст песни

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• Unit 11 Quality control 11.1
• What could be more important than quality?

INTERVIEWER: Maria, what does Montex do?
MARIA: We do high fashion embroidery for top fashion houses.
INTERVIEWER: How many people work for Montex?
MARIA: Well, we have a core staff of 25 and then at peak periods, leading up to a show, we have maybe 40. So, that's between 25 and 40.
INTERVIEWER: I imagine the work is very labour intensive, handmade?
MARIA: Yes, it is. Some of the garments we make take about... the work could be up to 900 hours.
INTERVIEWER: That's a long time ... so the prices ...?
MARIA: Are very high, yes, very expensive.
INTERVIEWER: How do you ensure the quality you need?
MARIA: First of all, the first thing is I would say - the quality of the people that we have here. We employ highly skilled and experienced people.
INTERVIEWER: They're all highly trained?
MARIA: Yes, they are. They're professionally trained specialists, they have done a minimum of three years' education at a specialist school. At least three years. And then there's experience. Some of the women who work here, they are nearly all women, about 98 per cent of the people in this work are women, some of them have been here at Montex for 20 years - and they're the best ones.
INTERVIEWER: Right. What other quality monitoring do you have?
MARIA: Well, there's the process of working, there's a continual checking process - a lot of visual checks - we check quality at every stage of the work, at every level. And we have the overall supervisor of the work, maybe she doesn't do any of the work herself. Her job is standing up and walking around, monitoring, checking, controlling. So she makes visual checks at every stage, all part of the quality process. She's walking and looking at the work all the time.