Unit 12 I was a couch potato 12.1 - Dealing with no | Текст песни

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• Unit 12 I was a couch potato 12.1
• Dealing with no

ASSISTANT: Good morning, can I help you?
ANDRE: Yes, I'm supposed to be flying from Manchester to Lyon via London with your airline but I've missed my connection here, basically because the first flight was late. I've also lost a very important bag. I've already talked to two different Jetair people and still haven't got a clear idea about what you're going to do, so I'd like to talk to your manager and get some action on my problem, please.
ASSISTANT: I'm sorry, but the Jetair customer service manager is not available at the moment. But perhaps ...
ANDRE: Can you tell me why not?
ASSISTANT: She's in a meeting on airport security at the moment.
ANDRE: Well, can you tell me when she will be available?
ASSISTANT: I think it's likely to go on for at least an hour. But perhaps I can help you if you could give me the details?
ANDRE: I understand that you're trying to help but I'd really prefer to talk to someone more senior this time, if you don't mind. Is there anyone else I can talk to?
ASSISTANT: I'm sorry, not at the moment. Her deputy is off duty and I'm the only one here apart from the check-in staff. I could take the details and phone through to head office if you like.
ANDRE: I'd rather do it myself this time. Do you have the name and number of someone I can call?
ASSISTANT: Well, yes, you could call the customer service manager for the London area. Look, here's the number. His name is Gerry Atwood. You can use this phone if you like. Tell Mr Atwood that you're with Fiona and that I can ...

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